Cathay Pacific Employee Thesis Survey Questionnaire

Employee Survey

 

 

This Employee Survey is designed to assess employee opinions and perceptions about Cathay Pacific’s internal communication, working environment, existing resource, and job satisfaction . We hope this findings will give us a clear picture of how well the values identified by the executive group are currently affecting the employees as well as provide valuable information to further develop the company.

 

 

 

Please answer each question as fairly as possible. Moreover, you will be asked to score survey questions twice. This is to give us two measures. We would like to know how important you believe each area is, and we want to learn from your veiwpoints of how well we are doing . Your co-operation will help us to make this survey better and more useful.

 

 

 

 

 

Thank you for your assistance.

 

 

Survey Completion Instructions

 

The survey is in two sections:

 

q       Section 1 – Survey Questionnaire

Seek your opinion about your work life at Cathay Pacific.

 

q       Section 2 – Comments

Provides a space for you to leave opinions on any issue.

 

 

 

Definitions

 

 

q       Cathay Pacific

Where we ask you questions about Cathay Pacific we are seeking your opinions based on your own experiences and perceptions shaped by  working for Cathay Pacific as a whole.

 

 

q       Work Place

The specific team or department where you work.

 

 

 

 

 

 

Please note for each question we want you to score them twice, both Importance and Performance scale. If you don’t know or have no opinion about this item please choose D/K.

 

 

 

The survey should be taken approximately 10-20 MINUTES to complete.

 

 

 

 

 

 

 

	Importance						Performance
	Unimportant	Below  Average Importance	Average Importance	Above Average Importance	Critical Importance	Don’t know /No Opinion	Poorly	Below Average	Average	Well	Very Well	Don’t know /No Opinion
Communication:
1.      Cathay Pacific does an excellent job of keeping employees well informed.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
2.      At my work place, complaints and grievances are handled fairly.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
3.      Information and knowledge are shared openly and honestly at my work place between managers and staff.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
4.      Internal communication is encouraged at my work place.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Salary and rewards:
5.      At my work place, rewards people based on their achievements.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
6.      My overall level of payments (salary/benefits/superannuation) is fair in comparison with similar jobs in other companies.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
7.      My overall level of payments (salary/benefits/superannuation)is set fairly in comparison with others at my work place.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Work environment:
8.      I have the tools and resources to do my job well.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
9.      My work place is well maintained, comfortable and safe for me to work.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Teamwork and colleague:
10.  At my work place, differences between people in team of culture, beliefs and gender are respected.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
11.  At my work place, teamwork and cooperation is encouraged and practiced.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
12.  People throughout Cathay Pacific cooperate effectively with one another.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Training and development:
13.  At my work place, I am given the opportunities and encouragement to develop new skills.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
14.  Cathay Pacific trains its people well so they can perform in their roles.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
15.  My job makes good use of my skills and abilities.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Strategy and goal:
16.  I am motivated and positively challenged by the strategy at my work place.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
17.  I have a good understanding of the strategies and the goals of Cathay Pacific.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
18.  My job is important in accomplishing the mission of Cathay Pacific.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Safety:
19.  At my work place, passenger safety is the priority concern.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
20.  I am very proud of Cathay Pacific’s flight safety record.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
21.  It is essential for Cathay Pacific to improve the quality of aircraft maintenance and upgrade flight safety.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Service:
22.  My goal is to provide best customer service.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
23.  In Cathay Pacific, we maintain very high standards of quality about its products and service.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
24.  At my work place, people understand and anticipate the need of customer.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
25.  When a customer is dissatisfied, I can usually correct the problem to their satisfaction.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
26.  Flight on time is a very critical issue which concerned at my work place.	1	2	3	4	5	D/K	1	2	3	4	5	D/K

 

 

Person value:
27.  On the whole, I can effectively balance my work and private life.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
28.  I am highly aware of my personal responsibility and performance objectives.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
29.  At my work place, people feel a sense of loyalty to Cathay Pacific.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
30.  I am personally committed to the changes being implemented in Cathay Pacific.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Leadership:
31.  Cathay Pacific’s management leadership styles are positive for me.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
32.  Cathay Pacific’s management leadership styles are responding to the important internal issues.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Reputation:
33.  Cathay Pacific sets a high performance standard against international competitors.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
34.  Cathay Pacific makes a positive contribution to the community.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Job satisfaction:
35.  My work gives me a feeling of personal accomplishment.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
36.  Compare with a year ago, I feel that I have more knowledge of the company, its strategies and its ongoing accomplishments.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
Overall:
37.  Cathay Pacific always attempts to improve its service and products.	1	2	3	4	5	D/K	1	2	3	4	5	D/K
38.  Cathay Pacific always attempts to maintain its competitive position in the market.	1	2	3	4	5	D/K	1	2	3	4	5	D/K

 

Comments:

 

Please note that all comments will be reported anonmously.

 

 

 

1.      What is the motivation for you to work with Cathay Pacific?

 

 

----------------------------------------------------------------------------------

 

 

----------------------------------------------------------------------------------

 

 

----------------------------------------------------------------------------------

 

 

2.      Do you think it is necessary for Cathay Pacific to improve the internal communication and how? Please give reasons.

 

 

-------------------------------------------------------------------------------------

 

 

-------------------------------------------------------------------------------------

 

 

-------------------------------------------------------------------------------------

 

 

3.      Is there any resource within Cathay Pacific that helps you to improve your job performance? Please identify the names.

 

 

---------------------------------------------------------------------------------------

 

 

---------------------------------------------------------------------------------------

 

 

----------------------------------------------------------------------------------------