Category : Communication
Staff Communication and its Effects on the Hospitality Industry
The importance of communication has always been an important part of the corporation culture which establishes the relationship between the members. Organization relies on culture and communication methods established from these understanding in order to ensure the trust and the satisfaction that the members will have on the other members of the organization (1997). Communication undoubtedly can influence the establishment of relationships between different factors as well as serve as a method for distributing information especially within an organization. Sensitivity and understanding of the perceived notions are part of the ways that the organization can expand.
Human resource management understands the need for communication especially between the members of the organization. These helps reveal possible problems and also to ensure that information and changes will be specified by the people in order to make the tasks smoother and also to ensure the quality outcome of the products and services. The perspectives of others based on their own tasks give them the idea on the situation that they are dealing with, and communication—that is, the method in which ideas and other factions can be explained to a particular group or person representing a whole—thus contributes to the advantages that the corporation can have ( 2002).
In a service-oriented corporation, the importance of communication is not entirely doubled, yet there is also the emphasis on its need, reserved not only between the organization heads and the clients, but also involves all the members, the heads of the organizations, and the clients as well. It is important to remember that culture and norms can vary in various areas, and that people—despite their working conditions and their specified tasks—will also view these norms as part of their everyday lives and therefore let these influence the ways that they work. Although this can be counterbalanced by written specifications as a part of an agreement (1993), in a tourism or hospitality industry, communication will not only focus on the writings but also includes the different ways that the people within the organization and their clients are able to interact through gestures. Communication is not limited to the speaking and the regulations on writing; rather, it should also include the various ways that that the people are receiving the culturally accepted method of gathering information and using them.
In human resource management, communication is as much as it is about talking as it is about listening (1997). Although this is already a given in many corporations, in a hospitality setting, it is helpful that such training will be done to the organizers, and not only to particular staffs but everyone else as well. Organizational heads are especially required to ensure that they listen to the concerns and problems of their staffs in an effort to ensure the smooth flows of their work. Managerial listening methods have to be honed, especially when they deal with the particular ideas and worries of the people. There are different methods of establishing relationships between the leaders and the staff, and one of this involves open communication in which the staffs themselves, appointed with specific tasks, are thus the ones who are proven to be more perceptive when it comes to their territory or their specialties. It also allows for better transaction and outcomes for the corporation and also gives a better outcome for the working community within the hospitality industry.
The effectiveness of community within the hospitality industry, and within the members of the organization, should be considered as a serious part of the management methods of human resources. The concerns do not necessarily have to focus on the problems of the area and the services that are being given to the clients themselves; rather, it may also involve the concerns on the benefits that the employers are receiving and may also be changed. Unions and other organizations that help with the needs of the employers can also be advantageous in formulating perceived notions on the improvements on their committees and their benefits. Maintenance of the relationship can help with the probable direction of the corporation and may also help with the direction of the corporation especially when it comes to the aims and the goals of the organization. Implementation of rules can also be subject to new ideas as well as corrections that will be helpful for the development of the services that the hospitality industry can offer to the clients.
It should be remembered that employment within the hospitality industry requires that there be interaction not only between the staff but also the other people. This means that the organization has to continue in equipping their staffs with the necessary skills when it comes to providing for the needs of their clients, while also ensuring that they keep the relationship between the staffs in order to ensure the implementation of regulations. (2003) pointed out that the structure of the employment within the hospitality industry and the organizational structure are important for the establishment of communication culture within the organization. The labor of the people within the organization are important for distinguishing the methods that can be used but must also focus on the culture of the majority and the local area. It helps to keep the organization’s goals and aims in mind especially as they tie with the methods used for the established culture within the corporation and the ways that they interact and therefore helpful for the outcome.
Communication is truly one of the most important methods for integrating new ideas and also for accepting possible changes that can be done on the entire community. This is also helpful for the hospitality industry in a way that allows for improvements for the employers and therefore also resulting to better services. With this in mind, communication should therefore be given a priority in the corporation. These can be done through maintenance of suggestion ideas, human resource management methods, and through training and exchange of ideas. For the hospitality industry, it is a method to ensure that the service that the clients receive are at par with the ideas and the goals of the corporation, and therefore also for their benefit.
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