2000, Working for McDonald’s in Europe: The Unequal struggle? Routledge, New York.
(ed.) 2002, Labor Relations in the Global Fast Food Industry, Routledge, New York.
1997, McLibel: Burger Culture on Trial, Macmillan, London.
1999, ‘Survey-world steel industry: facing up to the challenges, new products', Financial Times, 14 May, p. 3.
1990, Service Breakthroughs: Changing the Rules of the Game, Free Press, New York.
1995, McDonald's Behind the Arches, Bantam Press, London.
1996, The McDonaldization of Society, 2nd edn, Sage, London.
1971, Industrial sabotage: motives and meanings', in Images of Deviance, Cohen, S. (ed.), Penguin, Harmondsworth.
1993, Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life, University of California Press, Berkeley, CA.
comments powered by Disqus